Prior approval is required. No returns will be accepted without prior written approval from Elephant Media. To request approval, email sales@elephantmedia.com.na with your invoice number, SKU, serial number (if applicable), photos (if damaged), and reason for return.
Timeframe: Submit a return request within 7 calendar days of delivery unless otherwise stated on your invoice/quote.
Condition: Items must be unused, in original packaging with all accessories, manuals, and undamaged serial/asset labels. Items returned incomplete or used may be declined or incur additional fees.
Non-returnable items: Custom or special orders are not refundable; deposits on such orders are non-refundable.

• Email sales@elephantmedia.com.na to obtain written approval and an RMA number.
• Once approved, return the item to the address provided.
• All returns must include the RMA number on the outside of the package.
• Risk in transit remains with the customer until the goods are received and inspected by Elephant Media.

• A 15% handling fee may apply to approved returns.
• Original shipping/installation charges are non-refundable. Return shipping is the customer’s responsibility unless a warranty defect is confirmed.
• Refunds are processed to the original payment method (or store credit if agreed) after inspection; allow 5–10 business days from inspection completion.
• Where stock allows, an exchange may be offered; any price differences will be settled prior to dispatch.

• Damaged/DOA goods must be reported within 48 hours of delivery with photos, including packaging.
• Products carry manufacturer warranties (typically 12–36 months). Warranty service follows the manufacturer process (repair, replace, or credit).
• Installation work by Elephant Media includes a 3‑month workmanship warranty.

• Cancellations must be made in writing (email).
• Deposits on custom or special orders are non-refundable.
• If a standard stock order is cancelled after goods have shipped or services have commenced, related costs already incurred may be deducted.

Ownership of goods remains with Elephant Media cc until paid in full. Risk transfers to the client upon delivery. These principles guide how returns and credits are assessed.

Where a refund/credit is approved, we will issue the necessary documentation electronically. Proof of payment or account queries can be sent to accounts@elephantmedia.com.na.

Support/returns assistance: Monday–Friday, 08:00–17:00
Returns & cancellations: sales@elephantmedia.com.na
Accounts: accounts@elephantmedia.com.na
Phone: +264 81 427 5826 / +264 81 264 6008